OneStrand Terms of Service

Terms of Service

“OneStrand LLC” provides organizations with a hosted, ready to write S1000D product suite, including desktop applications and managed database – OneStrand AIR.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY CLICKING “I agree with the terms of service and I adhere to them unconditionally”, CUSTOMER AGREES TO THESE TERMS AND CONDITIONS.

These Terms of Service constitute an agreement (this “Agreement”) by and between OneStrand LLC, a software and services company whose principal place of business is 650 NE Holladay Street, Suite 1600, Portland Oregon 97232.,USA. (“Vendor”) and the User (“Customer”). This Agreement is effective as of the date the Customer places the order “Accepted and Agreed To” (the “Effective Date”). Customer’s use of and Vendor’s provision of Vendor’s System (as defined below in Section 1.6) are governed by this Agreement.

EACH PARTY ACKNOWLEDGES THAT IT HAS READ THIS AGREEMENT, UNDERSTANDS IT, AND AGREES TO BE BOUND BY ITS TERMS, AND THAT THE PERSON SIGNING ON ITS BEHALF HAS BEEN AUTHORIZED TO DO SO. THE PERSON EXECUTING THIS AGREEMENT ON CUSTOMER’S BEHALF REPRESENTS THAT HE OR SHE HAS THE AUTHORITY TO BIND CUSTOMER TO THESE TERMS AND CONDITIONS.

1.  DEFINITIONS. The following capitalized terms will have the following meanings whenever used in this Agreement.

1.1.      AUP” means Vendor’s acceptable use policy currently posted in section 6.1.

1.2.      Customer Data means data in electronic form input or collected through the System by or from Customer, including without limitation by Customer’s Users.

1.3.      Licensed Software” means Vendors client based software provided to the User as part of the hosted service.

1.4.      Order” means an order for access to the System, executed by clicking ACCEPT to Terms of Service and providing a valid method of payment to OneStrand LLC.

1.5.      Privacy Policy means Vendor’s privacy policy, currently posted at:  https://shop.onestrand.com/store/privacy-notice.

1.6.      Systemmeans Vendor’s hosted R4i S1000D Software Suite.

1.7.      Service Level Agreement (SLA)” means Vendor’s standard Service Level Agreement, currently detailed in:  OneStrand Maintenance and Support Agreement_V.doc. 

1.8.      Technical Information means information regarding the software which may be provided directly or via the support portal support.onestrand.com.

1.9.      Term” is defined in Section 12.1 below.

1.10.   User” means any individual who uses the System on Customer’s behalf or through Customer’s account or passwords, whether authorized or not.

1.11.   User Documentation” means Vendor's standard manual’s related to use of the System, available within the software or downloadable from support.onestrand.com.

2.  THE SYSTEM.

2.1.      Use of the System. During the Term, Customer may access and use the System pursuant to: (a) the terms of any outstanding Order, including such features and functions as the Order requires; and (b) Vendor’s policies posted on its Website at shop.onestrand.com, as such policies may be updated from time to time.

2.2.      User Documentation: Customer may reproduce and use the User Documentation solely as necessary to support Users’ use of the System.

2.3.      System Revisions. Vendor may revise System features and functions or the SLA at any time, including without limitation by removing such features and functions or reducing service levels. If any such revision to the System “materially reduces features or functionality” provided pursuant to an Order, Customer may within 30 days of notice of the revision terminate such Order, without cause, or terminate this Agreement without cause if such Order is the only one outstanding. If any such revision to the SLA materially reduces service levels provided pursuant to an outstanding Order, the revisions will not go into effect with respect to such Order until the start of the Term beginning 45 or more days after Vendor posts the revision and so informs Customer. Determination of “materially reduces features and functions” is determined by Vendor.

3.  Service Commitments and Service Credits.

3.1.      There are no service level commitment or service level credit guarantees given for the
R4i Software Suite. 

3.2.      Operating System or Common Source DataBase (CSDB) maintenance activities and the down time required for these tasks, will not be classed as unavailable system time.

4.  SYSTEM FEES. Customer will pay Vendor the fee set forth in each Order (the “Subscription Fee”) for each Term. Vendor will not be required to refund the Subscription Fee under any circumstances. In the event of delinquency, all collection expenses, including collection agency fees and costs, and Attorney Fees as detailed in Section 4.1 in connection with the collection of the delinquent debt shall be due and payable for the Applicant.

4.1.      Attorney Fees. In the event suit or arbitration or other action is instituted by any party against the other, the prevailing party shall be entitled to recover from the losing party their costs and reasonable attorney fees, including all such costs and fees in any appellate proceeding relating thereto, which amount shall be determined by the court before which the matter is tried, heard or decided.

5.  CUSTOMER DATA & PRIVACY.

5.1.      Use of Customer Data. Vendor may access and use Customer Data to fulfill support obligations under the Agreement. Unless it receives Customer’s prior written consent, Vendor: (a) will not access, process, or otherwise use Customer Data other than as necessary to facilitate support of the System; and (b) will not intentionally grant any third party access to Customer Data, including without limitation Vendor’s other customers, except subcontractors that are subject to a reasonable nondisclosure agreement. Notwithstanding the foregoing, Vendor may disclose Customer Data as required by applicable law or by proper legal or governmental authority. Vendor will give Customer prompt notice of any such legal or governmental demand and reasonably cooperate with Customer in any effort to seek a protective order or otherwise to contest such required disclosure, at Customer’s expense.

5.2.      Privacy Policy.The Privacy Policy applies only to the System and does not apply to any third party server, website or service linked to the System or recommended or referred to through the System or by Vendor’s staff.

5.3.      Risk of Exposure. Customer recognizes and agrees that hosting data online involves risks of unauthorized disclosure or exposure and that, in accessing and using the System, Customer assumes such risks. Vendor offers no representation, warranty, or guarantee that Customer Data will not be exposed or disclosed through errors or the actions of third parties.

5.4.      Data Accuracy. Vendor will have no responsibility or liability for the accuracy of data uploaded to the System by Customer, including without limitation Customer Data and any other data uploaded by Users.

5.5.      Data Deletion. Vendor may permanently erase Customer Data if Customer’s account is delinquent, suspended, or terminated for 90 days or more.

5.6.      Excluded Data. Customer represents and warrants that Customer Data does not and will not include, and Customer has not and will not upload or transmit to Vendor's computers or other media, any data (“Excluded Data”) regulated pursuant to regional data laws (the "Excluded Data Laws"). CUSTOMER RECOGNIZES AND AGREES THAT: (a) VENDOR HAS NO LIABILITY FOR ANY FAILURE TO PROVIDE PROTECTIONS SET FORTH IN THE EXCLUDED DATA LAWS OR OTHERWISE TO PROTECT EXCLUDED DATA; AND (b) VENDOR’S SYSTEMS ARE NOT INTENDED FOR MANAGEMENT OR PROTECTION OF EXCLUDED DATA AND MAY NOT PROVIDE ADEQUATE OR LEGALLY REQUIRED SECURITY FOR EXCLUDED DATA.

6.  CUSTOMER’S RESPONSIBILITIES & RESTRICTIONS.

6.1.      Acceptable Use Policy. Customer will comply with the AUP. Customer will not: (a) use the System for service bureau or time-sharing purposes or in any other way allow third parties to exploit the System; (b) provide System passwords or other log-in information to any third party; (c) share non-public System features or content with any third party; or (d) access the System in order to build a competitive product or service, to build a product using similar ideas, features, functions or graphics of the System, or to copy any ideas, features, functions or graphics of the System. In the event that it suspects any breach of the requirements of this Section 6.1, including without limitation by Users, Vendor may suspend Customer’s access to the System without advanced notice, in addition to such other remedies as Vendor may have. Neither this Agreement nor the AUP requires that Vendor take any action against Customer or any User or other third party for violating the AUP, this Section 6.1, or this Agreement, but Vendor is free to take any such action it sees fit.

6.2.      Unauthorized Access. Customer will take reasonable steps to prevent unauthorized access to the System, including without limitation by protecting its passwords and other log-in information. Customer will notify Vendor immediately of any known or suspected unauthorized use of the System or breach of its security and will use best efforts to stop said breach. Customer also guaranties Vendor that all Users will fulfill all obligations of Customer under this Agreement and assumes all liability associated with Users conduct. Customer will forever indemnify, hold harmless and defend Vendor from all claims, demands, damages or liabilities, including reasonable attorney fees, arising in any way from the conduct of Users.

6.3.      Compliance with Laws. In its use of the System, Customer will comply with all applicable laws, including without limitation laws governing the protection of personally identifiable information and other laws applicable to the protection of Customer Data.

6.4.      Users & System Access. Customer is responsible and liable for: (a) Users’ use of the System, including without limitation unauthorized User conduct and any User conduct that would violate the AUP or the requirements of this Agreement applicable to Customer; and (b) any use of the System through Customer’s account, whether authorized or unauthorized.

7.  IP & FEEDBACK.

7.1.      IP Rights to the System. Vendor retains all right, title, and interest in and to the System, including without limitation all software used to provide the System and all graphics, user interfaces, logos, User Documentation and trademarks reproduced through the System. This Agreement does not grant Customer any intellectual property license or rights in or to the System or any of its components. Customer recognizes that the System and its components are protected by copyright and other laws.

7.2.      Feedback. Vendor has not agreed to and does not agree to treat as confidential any Feedback (as defined below) Customer or Users provide to Vendor, and nothing in this Agreement or in the parties’ dealings arising out of or related to this Agreement will restrict Vendor’s right to use, profit from, disclose, publish, keep secret, or otherwise exploit Feedback, without compensating or crediting Customer or the User in question. Notwithstanding the provisions of Article 8 below, Feedback will not be considered Confidential Information, provided information Customer transmits with Feedback or related to Feedback may be considered Confidential Information. (“Feedback” refers to any suggestion or idea for improving or otherwise modifying any of Vendor’s products or services.)

8.  CONFIDENTIAL INFORMATION.Confidential Information” refers to the following items Vendor discloses to Customer: (a) any document Vendor marks “Confidential”; (b) any information Vendor orally designates as “Confidential” at the time of disclosure, provided Vendor confirms such designation in writing within 30 business days; (c) the Licensed Software, User Documentation and Technical Information, whether or not marked or designated confidential; and (d) any other nonpublic, sensitive information Customer should reasonably consider a trade secret or otherwise confidential. Notwithstanding the foregoing, Confidential Information does not include information that: (i) is in Customer’s possession at the time of disclosure; (ii) is independently developed by Customer without use of or reference to Confidential Information; (iii) becomes known publicly, before or after disclosure, other than as a result of Customer’s improper action or inaction; or (iv) is approved for release in writing by Customer. Customer is on notice that the Confidential Information may include Vendor’s valuable trade secrets.

8.1.      Nondisclosure. Customer will not use Confidential Information for any purpose other than its regular use of the System consistent with the AUP (the “Purpose”). Customer: (a) will not disclose Confidential Information to any employee or contractor of Customer unless such person needs access in order to facilitate the Purpose and executes a nondisclosure agreement with Customer with terms no less restrictive than those of this Article 8; and (b) will not disclose Confidential Information to any other third party without Vendor’s prior written consent. Without limiting the generality of the foregoing, Customer will protect Confidential Information with the same degree of care it uses to protect its own confidential information of similar nature and importance, but with no less than reasonable care. Customer will promptly notify Vendor of any misuse or misappropriation of Confidential Information that comes to Customer’s attention. Notwithstanding the foregoing, Customer may disclose Confidential Information as required by applicable law or by proper legal or governmental authority. Customer will give Vendor prompt notice of any such legal or governmental demand and reasonably cooperate with Vendor in any effort to seek a protective order or otherwise to contest such required disclosure, at Vendor’s expense.

8.2.      Injunction. Customer agrees that breach of this Article 8 would cause Vendor irreparable injury, for which monetary damages would not provide adequate compensation, and that in addition to any other remedy, Vendor will be entitled to injunctive relief against such breach or threatened breach, without proving actual damage or posting a bond or other security.

8.3.      Termination & Return. With respect to each item of Confidential Information, the obligations of Section 8.1 above (Nondisclosure) will terminate two (2) years after the date of disclosure; provided that such obligations related to Confidential Information constituting Vendor’s trade secrets will continue so long as such information remains subject to trade secret protection pursuant to applicable law. Upon termination of this Agreement, Customer will return all copies of Confidential Information to Vendor or certify, in writing, the destruction thereof.

8.4.      Retention of Rights. This Agreement does not transfer ownership of Confidential Information or grant a license thereto. Vendor will retain all right, title, and interest in and to all Confidential Information.

8.5.      Exception & Immunity. Pursuant to the Defend Trade Secrets Act of 2016, 18 USC Section 1833(b), Recipient is on notice and acknowledges that, notwithstanding the foregoing or any other provision of this Agreement:[A1] 

(a)      Immunity. An individual shall not be held criminally or civilly liable under any Federal or State trade secret law for the disclosure of a trade secret that- (A) is made- (i) in confidence to a Federal, State, or local government official, either directly or indirectly, or to an attorney; and (ii) solely for the purpose of reporting or investigating a suspected violation of law; or (B) is made in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal.

(b)      Use of Trade Secret Information in Anti-Retaliation Lawsuit. An individual who files a lawsuit for retaliation by an employer for reporting a suspected violation of law may disclose the trade secret to the attorney of the individual and use the trade secret information in the court proceeding, if the individual- (A) files any document containing the trade secret under seal; and (B) does not disclose the trade secret, except pursuant to court order.

9. REPRESENTATIONS & WARRANTIES.

9.1.      From Vendor. Vendor represents and warrants that it is the owner of the System and of each and every component thereof, or the recipient of a valid license thereto, and that it has and will maintain the full power and authority to grant the rights granted in this Agreement without the further consent of any third party. Vendor’s representations and warranties in the preceding sentence do not apply to use of the System in combination with hardware or software not provided by Vendor. In the event of a breach of the warranty in this Section 9.1, Vendor, at its own expense, will promptly take the following actions: (a) secure for Customer the right to continue using the System; (b) replace or modify the System to make it noninfringing; or (c) terminate the infringing features of the Service and refund to Customer any prepaid fees for such features, in proportion to the portion of the Term left after such termination. In conjunction with Customer’s right to terminate for breach where applicable, the preceding sentence states Vendor’s sole obligation and liability, and Customer’s sole remedy, for breach of the warranty in this Section 9.1 and for potential or actual intellectual property infringement by the System.

9.2.      From Customer.Customer represents and warrants that: (a) it has the full right and authority to enter into, execute, and perform its obligations under this Agreement and that no pending or threatened claim or litigation known to it would have a material adverse impact on its ability to perform as required by this Agreement; (b) it has accurately identified itself and it has not provided any inaccurate information about itself to or through the System; and (c) it is a corporation, the sole proprietorship of an individual 18 years or older, or another entity authorized to do business pursuant to applicable law.

9.3.      Warranty Disclaimers. Except to the extent set forth in the SLA and in Section 9.1 above, CUSTOMER ACCEPTS THE SYSTEM “AS IS” AND AS AVAILABLE, WITH NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR ANY IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING: (a) VENDOR HAS NO OBLIGATION TO INDEMNIFY OR DEFEND CUSTOMER OR USERS AGAINST CLAIMS RELATED TO INFRINGEMENT OF INTELLECTUAL PROPERTY; (b) VENDOR DOES NOT REPRESENT OR WARRANT THAT THE SYSTEM WILL PERFORM WITHOUT INTERRUPTION OR ERROR; AND (c) VENDOR DOES NOT REPRESENT OR WARRANT THAT THE SYSTEM IS SECURE FROM HACKING OR OTHER UNAUTHORIZED INTRUSION OR THAT CUSTOMER DATA WILL REMAIN PRIVATE OR SECURE.

10.  INDEMNIFICATION. Customer will defend, indemnify, and hold harmless Vendor and the Vendor Associates (as defined below) against any “Indemnified Claim,” meaning any third party claim, suit, or proceeding arising out of or related to Customer's alleged or actual use of, misuse of, or failure to use the System, including without limitation: (a) claims by Users or by Customer's employees, as well as by Customer’s own customers; (b) claims related to unauthorized disclosure or exposure of personally identifiable information or other private information, including Customer Data; (c) claims related to infringement or violation of a copyright, trademark, trade secret, or privacy or confidentiality right by written material, images, logos or other content uploaded to the System through Customer’s account, including without limitation by Customer Data; and (d) claims that use of the System through Customer’s account harasses, defames, or defrauds a third party or violates the CAN-Spam Act of 2003 or any other law or restriction on electronic advertising. Indemnified Claims include, without limitation, claims arising out of or related to Vendor’s negligence. Customer’s obligations set forth in this Article 10 include retention and payment of attorneys and payment of court costs, as well as settlement at Customer’s expense and payment of judgments. Vendor will have the right, not to be exercised unreasonably, to reject any settlement or compromise that requires that it admit wrongdoing or liability or subjects it to any ongoing affirmative obligations. (The “Vendor Associates” are Vendor’s officers, directors, shareholders, parents, subsidiaries, agents, successors, and assigns.)

11.  LIMITATION OF LIABILITY.

11.1.   Dollar Cap. VENDOR’S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE QUARTERLY VALUE OF THE CONTRACT.

11.2.   Exclusion of Consequential Damages. IN NO EVENT WILL VENDOR BE LIABLE TO CUSTOMER FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT.

11.3.   Clarifications & Disclaimers. THE LIABILITIES LIMITED BY THIS ARTICLE 11 APPLY: (a) TO LIABILITY FOR NEGLIGENCE; (b) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT PRODUCT LIABILITY, OR OTHERWISE; (c) EVEN IF VENDOR IS ADVISED IN ADVANCE OF THE POSSIBILITY OF THE DAMAGES IN QUESTION AND EVEN IF SUCH DAMAGES WERE FORESEEABLE; AND (d) EVEN IF CUSTOMER’S REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. If applicable law limits the application of the provisions of this Article 11, Vendor’s liability will be limited to the maximum extent permissible. For the avoidance of doubt, Vendor’s liability limits and other rights set forth in this Article 11 apply likewise to Vendor’s affiliates, licensors, suppliers, advertisers, agents, sponsors, directors, officers, employees, consultants, and other representatives.

12.  Term & Termination.

12.1.   Term. The term of this Agreement (the “Term”) will commence on the Effective Date and continue for the period set forth in the Order or, if none, for twelve (12) months. Thereafter, the Term will renew for successive twelve (12) month periods, unless either party refuses such renewal by written notice 30 or more days before the renewal date.

12.2.   Termination for Cause.Either party may terminate this Agreement for the other’s material breach by written notice. Such notice will specify in detail the nature of the breach and will be effective in 90 days, or more if specified in the notice, unless the other party first cures the breach.

12.3.   Effects of Termination.Upon termination of this Agreement, Customer will cease all use of the System and delete, destroy, or return all copies of the Software and User Documentation in its possession or control. The following provisions will survive termination or expiration of this Agreement: (a) any obligation of Customer to pay fees incurred before termination; (b) Articles and Sections 7 (IP & Feedback), 8 (Confidential Information), 9.3 (Warranty Disclaimers), 10 (Indemnification), and 11 (Limitation of Liability); and (c) any other provision of this Agreement that must survive to fulfill its essential purpose.

13.MISCELLANEOUS.

13.1.   Independent Contractors. The parties are independent contractors and will so represent themselves in all regards. Neither party is the agent of the other, nor neither may make commitments on the other’s behalf.

13.2.   Notices.Vendor may send notices pursuant to this Agreement to Customer’s email contact points provided by Customer, and such notices will be deemed received 24 hours after they are sent. Customer may send notices pursuant to this Agreement to accounting@onestrand.com, and such notices will be deemed received 72 hours after they are sent.

13.3.   Force Majeure. No delay, failure, or default, other than a failure to pay fees when due, will constitute a breach of this Agreement to the extent caused by acts of war, terrorism, hurricanes, earthquakes, other acts of God or of nature, strikes or other labor disputes, riots or other acts of civil disorder, embargoes, or other causes beyond the performing party’s reasonable control.

13.4.   Assignment & Successors. Customer may not assign this Agreement or any of its rights or obligations hereunder without Vendor’s express written consent. Except to the extent forbidden in this Section 13.4, this Agreement will be binding upon and inure to the benefit of the parties’ respective successors and assigns.

13.5.   Severability. To the extent permitted by applicable law, the parties hereby waive any provision of law that would render any clause of this Agreement invalid or otherwise unenforceable in any respect. In the event that a provision of this Agreement is held to be invalid or otherwise unenforceable, such provision will be interpreted to fulfill its intended purpose to the maximum extent permitted by applicable law, and the remaining provisions of this Agreement will continue in full force and effect.

13.6.   No Waiver. Neither party will be deemed to have waived any of its rights under this Agreement by lapse of time or by any statement or representation other than by an authorized representative in an explicit written waiver. No waiver of a breach of this Agreement will constitute a waiver of any other breach of this Agreement.

13.7.   Choice of Law & Jurisdiction: This Agreement and all claims arising out of or related to this Agreement will be governed solely by the internal laws of the State of Oregon, including without limitation applicable federal law, without reference to: (a) any conflicts of law principle that would apply the substantive laws of another jurisdiction to the parties’ rights or duties; (b) the 1980 United Nations Convention on Contracts for the International Sale of Goods; or (c) other international laws. The parties consent to the personal and exclusive jurisdiction of the federal and state courts of USA, Oregon. This Section 13.7 governs all claims arising out of or related to this Agreement, including without limitation tort claims.

13.8.   Conflicts. In the event of any conflict between this Agreement and any Vendor policy posted online, including without limitation the AUP or Privacy Policy, the terms of this Agreement will govern.

13.9.   Construction. The parties agree that the terms of this Agreement result from negotiations between them. This Agreement will not be construed in favor of or against either party by reason of authorship.

13.10.      Technology Export.  Customer will not: (a) permit any third party to access or use the System in violation of any U.S. law or regulation; or (b) export any software provided by Vendor or otherwise remove it from the United States except in compliance with all applicable U.S. laws and regulations. Without limiting the generality of the foregoing, Customer acknowledges that Customer may not export, re-export or transship any software (including the underlying information or technology) provided by Vendor (a) into (or to a national resident of) any U.S. embargoed countries (currently the Crimea Region of Ukraine, Cuba, Iran, North Korea, Syria and Sudan); (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals; or (c) to anyone on the U.S. Department of Commerce Denied Persons List without first obtaining both explicit written approval of Vendor and all necessary United States licenses or other export authorization prior to executing the export sales contract.  Such written approval and necessary U.S. export authorization will be obtained prior to executing the contract requiring Vendor’s software to be transferred or re-exported to the above-listed countries, persons or entities or to any country, person or entity that is the subject of a U.S. trade embargo or otherwise subject to any trade restriction(s).  Further, Customer agrees that Vendor’s software will not be utilized for any of the following activities without the prior written consent of Vendor: (1) the design, testing and production/construction or use of nuclear weapons and nuclear facilities; (2) the design, development or use for missile development; and (3) the design, development, production, stockpiling or use of chemical or biological weapons and related facilities; and the software will not be utilized for terrorist or narcotics trafficking activities.

13.11.      Entire Agreement. This Agreement sets forth the entire agreement of the parties and supersedes all prior or contemporaneous writings, negotiations, and discussions with respect to its subject matter. Neither party has relied upon any such prior or contemporaneous communications.

13.12.      Amendment.Vendor may amend this Agreement from time to time by posting an amended version at its Website and sending Customer written notice thereof. Such amendment will be deemed accepted and become effective 30 days after such notice (the “Proposed Amendment Date”) unless Customer first gives Vendor written notice of rejection of the amendment. In the event of such rejection, this Agreement will continue under its original provisions, and the amendment will become effective at the start of Customer’s next Term following the Proposed Amendment Date (unless Customer first terminates this Agreement pursuant to Article 12, Term & Termination). Customer’s continued use of the Service following the effective date of an amendment will confirm Customer’s consent thereto. This Agreement may not be amended in any other way except through a written agreement by authorized representatives of each party. Notwithstanding the foregoing provisions of this Section 13.12, Vendor may revise the Privacy Policy and Acceptable Use Policy at any time by posting a new version of either at the Website, and such new version will become effective on the date it is posted.

14.Maintenance Activities.

14.1.   Vendor employs four types of maintenance activities for hosted customers. Each maintenance task is defined by a classification level:

(a)      Class 4 Task. The application of Microsoft and other 3rd party vendor(s) issued patches can be done once a week between 1am and 4am Sunday (US standard time) unless otherwise agreed by customer.  Servers are snapped shot before patched to enable roll back to the previous state.  Unless notified by the customer, OneStrand will apply patches and reboot customer virtual machines at the agreed date/time.

(b)      Class 3 Task. Class 3 Tasks are unplanned server side maintenance activities which do not have an impact on the end user’s desktop applications. These activities are generally SQL server tacks to tune or maintain one or more Microsoft SQL instances.  The application of R4i Hotfixes to the customers R4i Database (SQL scripts etc.) are classed as Class 3 Tasks. 

(c)       Class 2 Task. Class 2 Tasks are unplanned maintenance activities affecting the R4i desktop applications. This includes R4i CSDB Clients, Binder Workstations and WorkSpace plug-ins.  In some instances SQL database updates may be required as part of a Class 2 Task. Class 2 Tasks need to be applied in consultation with the customer.

(d)      Class 1 Task. A complete system upgrade, the Class 1 Task is a planned event to upgrade a customer’s existing R4i Product Suite. Class 1 Tasks need to be applied in consultation with the customer.

14.2.   All task classes are managed through change control.

 


 [A1]This is new language, addressing the requirements of the Defend Trade Secrets Act of 2016.